Top 15 SaaS companies with the biggest knowledge base-2021

The knowledge base includes answers to FAQs, guides, and troubleshooting instructions. There are also video tutorials, articles, blog posts, and such content. It helps users to find solutions to their problems without asking for help. The bigger the knowledge base is, the more self-reliant customers can be. So have you wondered what the top 15 SaaS companies with the biggest knowledge base are?

A company should want their customers to have a full idea of everything. So ongoing knowledgebase expansion is a must.

In this article, we will take a look at the companies with the highest number of knowledge resources.

1. Oracle

Oracle is an American multinational computer technology corporation. Larry Ellison, Bob Miner, and Ed Oates founded this company in June 1977. They’re famous for their own brand of data management systems, which many of us still use. Oracle has products and services in a myriad of CT sectors. They have great database development tools or enterprise resource planning.

You can consider them an all-rounder. So it doesn’t come off as a surprise that they are the company with the largest knowledge base. Their knowledge resources amount to more than 150,000 resources. It collects all information related to this corporation in an organized manner. It’s no surprise that Oracle occupies the top position in this list of Top 15 SaaS companies with the biggest knowledge base.

2. Service Now

ServiceNow is an amazing platform. It’s often called “the platform of platforms,” a justified and cool title to have. ServiceNow unites every IT resource to create an optimized workflow for businesses. With more than 6,900 trusted enterprise customers, it is a blessing for business owners. For a company like this, it’s obvious that a knowledge base is super important to have.

The ServiceNow Knowledge Management Service Portal is very helpful. It allows easy access to all their knowledge base resources. It also enables sharing of knowledge within the base. Users can find many helpful articles while browsing through the knowledge base. This includes troubleshooting, self-help, and such. Combined with all these, ServiceNow’s knowledge resources amount to more than 90,000. This is a massive amount!

3. Intuit

Intuit is like the king of financial software. This global technology platform helps customers and communities overcome their financial challenges. Scott Cook and Tom Proulx founded this American company in 1983. Their tax preparation application TurboMax has users worldwide. This company takes third place in the Top 15 SaaS companies with the biggest knowledge base.

US QuickBooks Community Knowledge Base is the name of their knowledge base. Here small business owners can connect together to share best practices. They can answer questions and even offer advice. The knowledge base contains support links for TurboTax and QuickBooks. The same goes for Mint and Intuit accounting products. Their total number of knowledge base resources goes up to as many as 17293.

4. Google

Google is an inseparable part of our daily lives. It’s hard to imagine a day without taking a surf in the Google search engine. This American technology company specializes in all kinds of Internet-related services and products: online advertising technologies, a search engine, cloud computing, software, and hardware. Google is leading it all. Larry Page and Sergey Brin are the founders of this organization.

As Google is such a huge organization, you can imagine how important it is for them to have a knowledge base. Their knowledge base is the Google Knowledge Graph. In the Google Knowledge Graph, there are as many as 12715 knowledge resources. That is a very high number compared to most companies. Hence they are fourth in the top 15 SaaS companies with the biggest knowledge base.

5. Cornerstone OnDemand

Cornerstone’s talent management system is leading the world. It is very helpful for businesses all over the world. It assists in the recruitment,  training, management, and collaboration solutions for all business sizes. Their main goal is to help businesses of all sizes engage their workforces. They also assist in empowering the people. Many have confirmed great business results from using Cornerstone’s computer software.

And this amazing company also has a great knowledge base. Knowledge Central is the ever-growing knowledge base of Cornerstone OnDemand. It includes articles, FAQs, and troubleshooting guides. In total, they have 11530 knowledge resources in their knowledge base. This knowledge base is very easy to navigate through for any user. They have made sure to ensure a neat arrangement of all the information.

6. Box

The box is a famous American internet company that started its journey in 2005. Box’s cloud content management and file-sharing services are crucial for many businesses.  Aaron Levie, Dylan Smith, Jeff Queisser, and Sam Ghods are the proud founders of it. It allows tools for business, personal, and enterprise accounts. Security, collaboration, and simplified workflow—you can always count on Box.

If you need help in getting started with it, they have a great knowledge base. The box is high up in the list of top 15 SaaS companies with the biggest knowledge base. You can search through their knowledge base, Box Support. There you can find frequently asked questions and troubleshooting. It is a very well-organized knowledge base that is both attractive and convenient. There are a total of 6796 resources of knowledge in Box Support. And they’re always updating it as well.

7. Salesforce

Salesforce is a company dedicated to providing customer relationship management solutions. This integrated CRM platform has solutions for all departments. It’s an American cloud-based software company founded by Marc Benioff and Parker Harris. It has been helping in the improvement of customer relationships since its start.

The Salesforce knowledge base is a convenient one that can answer any questions you have. You can find a huge list of knowledge articles and best practices from here. There are documentation, videos, and walkthroughs for your success. There are interactive guides with tutorials. Then there is the Trailblazer Community, where you can communicate with great people. In total, their amazing knowledge base has 5812 knowledge resources.

8. Zendesk

Next up in our list of Top 15 SaaS companies with the biggest knowledge base is Zendesk. Like Salesforce, it is a CRM company for the development of customer relationships. Zendesk’s powerful and flexible customer service software has won many awards. More than 200,000 customers are active in using it. Mikkel Svane, Alexander Aghassipour, and Morten Primdahl created Zendesk. Their goal was to bring calm to the chaotic world of customer service.

In Zendesk’s knowledge base, you can search by solution. This includes a ticketing system, guide, voice, live chat, community forums, and more. You can also browse through the common questions. In other words, FAQs and find the answer you’re looking for. These questions are also grouped into categories like Account and Billing. All in all, their knowledge base is very easy to navigate. The number of their knowledge resources is 3787.

9. New Relic

New Relic is an observability platform that helps users in building their software. It allows users to get a full idea of their system as well as how to improve it. You can bring all data together with their Telemetry Data Platform. You can analyze your data with their Full-Stack Observability. You can respond to incidents in an instant with their machine learning solutions. All in all, this technology company plays a great role for software developers.

And as any other good company, they also have wonderful storage of information. That’s why they have made it into the top 15 SaaS companies with the biggest knowledge base. New Relic has a generous knowledge base on its site. There you can find more about their Telemetry Data Platform and Full-Stack Observability. You will also get to learn about New Relic’s Applied Intelligence. Moreover, you can browse through their solutions and best practice guides. The number of knowledge resources here amounts to 3360.

10. Marketo

Marketo is an American software company. They develop and sell marketing automation software. This software is used in account-based marketing and other marketing services. These services include SEO and content creation. Its target is to allow B2B and B2C marketers to target qualified leads. Phil Fernandez, John Miller, and David Morandi are the founders of Marketo.

Marketo’s knowledge base is called the Support Portal. Here you can get access to all their knowledge resources. You can have a quick read of their support offerings, response target, and global contact information. There is a customer user guide covering support policies and others. By combining all of these, there are a total of 3029 knowledge resources in Marketo.

11. Constant Contact

Constant Contact makes email marketing easy. This is the go-to place for conducting smart business. They have all the tools and guidance you need to carry out successful email marketing. From campaign launch to social media awareness, you will find everything here. You can communicate, create, sell, and share smarter to grow your business. This online marketing company started its journey in 1995.

You can search their knowledge base to find answers to your questions in an instant. You can search for help by topic, which includes Accounts, Campaigns, Contacts, and others. Or you can go through their video tutorials and QuickStart guides. Everything you want to know about Constant Contact is here. In their knowledge base, there are 1694 knowledge resources. That makes them 11th in the top 15 SaaS companies with the biggest knowledge base.

12. Workday

Workday is an enterprise management cloud company. It deals with on‑demand financial management and human capital management software vendors. David Duffield and Aneel Bhusri are the founders of this organization. Its Composite Reporting tool provides multidimensional financial and operational reporting. It also offers analytics designed to be scalable in large enterprises.

Workday’s knowledge base is your enterprise resource center. It lets users access demos, whitepapers, and infographics. There are also ebooks, webinars, and many other such resources in their knowledge hub. You can search by Topic, Product, Type, Industry, and Business Size. The knowledge base is very well organized and gives you everything you need. There are a total of 1217 knowledge resources in Workday.

13. NetSuite

NetSuite is the very first cloud company. It is the pioneer of the Cloud Computing revolution. This is the world’s first company for delivering business applications over the Internet. NetSuite’s integrated business system now runs more than 26,000 businesses. They work in over 215 countries and territories worldwide. Their goal is to transform how businesses operate to achieve their business vision.

NetSuite has an amazing knowledge base. Here you can find the information you need about NetSuite accounting / ERP, CRM, and eCommerce solutions. They’re not a part of the top 15 SaaS companies with the biggest knowledge base list for nothing. You can also download their research papers. There are virtual events, demos, datasheets, and business solution articles. You can browse through them all. There is a chatbot to assist you with frequently asked questions. There are more than a thousand knowledge resources in this base.

14. Linkedin

LinkedIn Corporation is an American business and employment-oriented online service platform. The founders are Reid Hoffman, Konstantin Guericke, Allen Blue, Jean-Luc Vaillant, and Eric Ly. They launched it in 2003. You can search for a job, find a person you know, or learn a new skill. You can learn about marketing solutions and sales navigation here. There are also talent insights and many other services.

There is a list of LinkedIn shortcuts for getting a direct answer to the most common queries. Then there are categories of all the topics like Basics, Data and Privacy, Connections, and more. You can browse through the categories and find the one related to your problem easily. Then they also have a list of suggested articles for you to read through. If you don’t find what you’re looking for, you can always search on the bar. They have 619 knowledge resources in their knowledge base.

15. Dropbox

Now comes the last member in the top 15 SaaS companies with the biggest knowledge base. And it’s Dropbox, a name we are all familiar with. Dropbox is one of the most popular file hosting services. It offers cloud storage and file synchronization. It also offers personal cloud and client software. Dropbox is a software that is present in most computers today. It is very convenient to use.

Dropbox has a Help Center where you can get full access to their knowledge base. All their top articles are arranged there for you. You can learn about how to use Dropbox and much troubleshooting information. The topics are categorized. Accounts & Billing, Files & Folders, Teams & admins, and Installs & integrations. All in all, it’s a neat knowledge hub. There are as many as 596 knowledge resources here. Though they are last in the list, this number is still high compared to most SaaS companies.

A knowledge base allows customers to get answers to all their inquiries. They don’t have to rely on someone else to learn. This improves the customer experience to a great extent. It also reduces the pressure on the company. So all businesses around the world should take these top 15 SaaS companies with the biggest knowledge base as an example.

Awards criteria and Procedure:

• The top 15 companies were chosen from the MontClare SaaS list.
• Knowledge base resources for all the companies listed were counted manually.

For participating in this award category, you can email us at info[at]startingtoknow.com

If you want to SaaS to new heights then SaaS Positioning – Excellent Tips To Absolutely Master It is a great start.

Disclaimer: Our intention for these awards is to recognize the efforts of the businesses. We tried our best to provide you as accurate information as possible for the businesses listed above but there can be chances where unintentionally some mistakes might have been made. If any of the information mentioned above is not accurate please feel free to reach us at info[at]startingtoknow.com